STEP TWO:

Browse & Register

A 10% Administrative Fee is applied for all customer-requested cancelations. Online processing (convenience) fees are non-refundable and are not included in calculating the amount of the refund.

Refund requests must be submitted in writing, email refund requests to marana.parks@maranaAZ.gov.

Note: Refunds can take up to 14-days to process.

Registration Refund (Customer Requests): A refund can be issued for a withdrawal request prior to the start of the program. Refunds will not be issued after the start of the program. In lieu of a refund, a one-time transfer may be transacted in conjunction with a cancellation or withdrawal notification. When there is a transfer and there is still a balance due, participants must remit the difference to complete the registration. When there is a transfer resulting in overpayment the participant will receive a refund of the difference. A 10% administrative fee is applied for all customer-requested cancelations. Online processing (convenience) fees are non-refundable and are not included in calculating the amount of the refund.  

Program Cancellation or Modification: Programs may be modified or canceled at any time by the Parks and Recreation Department. In the event of a cancellation or modification, notification will be made by phone and email and a full refund will be issued. Refunds for multi-class activities will be prorated on a per-class cancellation basis. A refund receipt will be emailed to the payer on file. Ensure your contact information is accurate to receive these notifications.

Program Transfers: If a transfer is requested the participant will receive a one-time transfer to another program. If a withdraw is requested the Registration Refund (Customer Requests) will apply.