Communications Center

Non Emergency Calls: 520-682-4032

The Marana Police Department Communications Unit is the Primary Public-Safety Answering Point for residents of Marana. This classification means that when you call 9-1-1 from within the town boundaries of Marana the call will be answered first by the Dispatchers of Marana Police Department. Marana Communications personnel are responsible to answer incoming calls on emergency and non-emergency lines as well as provide radio communications and support functions for Department personnel. When you call for assistance, Dispatchers will ascertain the reason for your call and direct your request to the appropriate agency to assist you. 9-1-1 is the number that you call for emergency help from police, fire or medical personnel.

You can help keep 9-1-1 an effective means for requesting emergency assistance by:

  • Know when to call 9-1-1. If you need assistance right away from police, fire or medical personnel.
  • If you do call 9-1-1, even by mistake, do not hang up the phone. Call takers are trained to get the most information as quickly as possible. Stay on the line until you are told to hang up so that the call taker does not have to waste time to call you back.
  • Helping the 9-1-1 call taker help you. Listen and answer the questions asked.
  • Know the location of the emergency. This is vital to getting the appropriate police, fire or medical unit to respond. Providing an accurate address is critically important when making a wireless 9-1-1 call. Wireless 9-1-1 calls may not provide location information about the caller and the call could be answered by a center in a different area from the caller.
  • When calling 9-1-1 do your best to stay calm and answer all questions. Staying calm in an emergency situation is difficult, yet very important. When the caller remains calm, the call taker can get necessary and accurate information quickly in order to help first responders get to you as soon as possible.
  • Teach your children how to call 9-1-1. Make sure they know how to dial 9-1-1 from your home and call phone and to trust the 9-1-1 call taker. Make sure your child is physically able to reach at least one phone in your home. When calling 9-1-1 your child needs to know their name, parent’s name, telephone number and most importantly their address. Tell them to answer all the call takers questions and to stay on the phone until instructed to hang up. Teach them when it is appropriate to call 9-1-1.
  • Prank calls to 9-1-1 waste time and are considered illegal. Be sure all members of your household are aware that prank or harassing calls to 9-1-1 will be dealt with by local law enforcement agencies.
  • Post your address clearly and prominently at your home. This will allow emergency responders to quickly and accurately locate your home.

Additional Resources

Back to top